Arbitration Policy

OstazON's arbitration system is designed to resolve disputes between students and tutors fairly and transparently. When you choose platform guarantee at booking, your funds are frozen until the lesson is completed successfully. If a dispute arises, either party can file a claim within 7 days of lesson completion.

1. Ensure the lesson is completed and the 7-day window has not closed
2. Go to the booking page and click "File a Claim"
3. Provide the reason for dispute (at least 20 characters) and any supporting evidence
4. An arbitration fee of 20% of the lesson value will be deducted
5. Our arbitration team will review the case within 48 hours

• If ruled in favor of the student: Full refund to student, tutor pays arbitration fee
• If ruled in favor of the tutor: Full payment to tutor, student pays arbitration fee
• If both parties are at fault: Amount is split after deducting arbitration fee